For
the employee, telecommuting can be a dream position,
but only if handled properly. Done well, it can
improve productivity, increase flexibility and
enhance one's sense of fulfillment and life satisfaction.
However, if approached in the wrong manner, if
can decrease productivity, and damage internal
and external relationships. It can even cost you
your job.
I've
been on both sides of the telecommuting relationship
- manager and employee/consultant - for much of
my business career. I have managed an in-office
staff from my home office. In fact, without
the ability to telecommute, I would not have accomplished
much at all in my careers, both business and music.
My
first true telecommuting opportunity came during
my relationship with Men's Wearhouse. In the beginning,
my direct supervisor, VP Kirk Warren, had serious
apprehensions about telecommuters. It was therefore
crucial to look carefully at the telecommuting
relationship, working together to find solutions.
Based on that experience, allow me to offer twelve
assets of an effective telecommuter.
The
successful telecommuter:
Has
a Home Office
Even
if you're single, you should have a space in your
home dedicated to work and nothing else. If at all
possible, get a laptop computer from the company
and put your personal computer somewhere else.
Having
a separate office does two things. First, it gives
you a place where you still go to work. Once you're
there for the day, the chance of personal distractions
is minimized. Second, once the work day is done,
you can still walk away from it. Both of these points
are important.
Has
a Separate Phone Line
Even
if it's a cell phone, you should have one line dedicated
to business. That should be the only line you answer
during the day (emergencies notwithstanding). This
screens out many personal (and spam) phone calls.
You can also ignore it after hours.
Has
a Basic Understanding of Relevant Technology
Unless
it specifically pertains to your job, you don't
need to be a technical whiz. However, you should
have a basic grasp of the technologies you'll be
using to stay in touch, and work with, others. This
may include understanding your cell phone's extra
features, such as texting, web fax services, group
software, such as Google Docs, video conferencing,
Instant Messaging, and more. If you're not already
up to speed, the time to start addressing that is
n-o-w.
Is
Disciplined
It's
vital that the job is still treated like a job.
That means getting to the desk on time, every time.
It means not taking a three hour lunch. And it means
meeting all your deadlines. Without a strong sense
of discipline, the telecommuter will most likely
fail.
Is
Organized
If
you already have an organizational system you use
at work, you may be able to copy it directly for
use in your home office. However, you may also need
a different sort of access to certain information.
Regardless, you need to start in an orderly fashion
and continue in the same manner forever.
The quickest way to undermine confidence in you
is to say (to your boss, your coworkers, or anyone
else), "I can't find that file. Can I get back
to you?"
Works
Well on Their Own
Face
it: If you telecommute, you're on your own all day,
every day. It's important that you manage yourself
properly without getting sidetracked or stuck in
minute details. In addition, you will have to deal
with not interacting with others face to face. If
you're one of those who thrives on hands-on interaction,
telecommuting may not be for you. If, however, you
are able to build and maintain relationships based
mostly on phone calls and email, you could be the
perfect telecommuting candidate.
Works
Well with Others
Telecommuters
must be accesible to others. If your team mates
can't reach you, it leads to mistrust. Once they
have reached you, they need to leave the interaction
feeling that you were as helpful as possible. Remember:
If you treat them poorly, they are a lot closer
to the boss's ear than you.
Is
an Effective Communicator
Effective
communications at all levels is crucial to telecommuting
success. You need to write great emails that are
short and to the point. You need to make the phone
your best friend. In short, when it comes to interacting
with you, you need to leave everyone with the impression
that you perform at least well at home as you did
in the office.
Doesn't
Mind Tracking Mechanisms
Many
supervisors will want fairly detailed information
on how the telecommuter is using their time. If
this is a problem for you, don't take the job. Whenever
the boss starts wondering if he's getting his money's
worth out of you, you're treading on the thinnest
of ice.
Asks
for Help When Needed
Getting
people to admit they need help can often be as difficult
as herding cats. It's easier to deal with this when
all team member are under one roof. When you're
off-site, your manager won't know you need help
until you ask, or when your project hits a major
problem. Don't let this happen to you. Be
willing to let others know when you need assistance
to get something done right, and on time.
Enjoys
Face Time
Telecommuting
hermits are not good team members. In order to maintain
relationships, as well as keep yourself in front
of the boss(es) so they remember you when it comes
time for raises, promotions and the like, you need
to have the occasional bit of face time. How often
you visit the home office will depend on your organization,
as well as the cost and time it takes to travel.
However, even when I was a coast-to-coast telecommuter,
I managed to get to the home office every two months
or so.
Adapts
to Change
It's
important to be flexible at all times. In the beginning,
it may take time, along with some trial and error,
to get settled in properly. Moving forward, being
adaptable will make you a valuable team member.
Resuing to adapt will make you an unwanted pain
in the neck.
Conclusion
This
may not be an all-inclusive list. In fact, I'm certain
I could tack on several sub-categories and other
less essential items. However, if you can cover
all twelve of the suggestions above, you have a
very good chance of being successful. As always,
plan your work, then work your plan, and
you'll be well on your way to independence and freedom
as a highly valued telecommuter.
Permission
to Reprint
Permission
is hereby granted to use this article for e-zines and web sites, as long as
the complete following statement is included at the beginning or end of the
article:
Lane Baldwin
is an authority on humanistic management and servant-leadership. During his
twenty-five year career, he has worked with businesses of all sizes - from mom-&-pop
shops to Fortune 500 companies - helping them increase profits, enhance customer
and employee retention, and enjoy greater fulfillment at work. If you're ready
to push your businesses into overdrive, learn more at LaneBaldwin.com.
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